Privacy Policy
Last updated: March 2026
This Privacy Policy explains how ECG GROUP PTY LTD (ABN 21 689 955 128) trading as Notify (“Notify”, “we”, “us”, “our”) collects, uses, stores, and protects personal information.
This policy applies to all users of the Notify System described in our Terms of Service .
1. WHAT INFORMATION WE COLLECT
We may collect and process the following types of information:
1.1 Account Information
Name
Business name
Email address
Phone number
User login credentials
1.2 Client Data
Information entered into the Notify System by Clients, including:
Job and project details
Delivery information
Customer contact details
Internal notes and operational data
1.3 Usage Data
System activity and interactions
Log data (IP address, device type, browser)
Performance and diagnostic data
1.4 Payment Information
Payments are processed via third-party providers (e.g. Stripe).
We do not store full payment card details.
2. HOW WE USE INFORMATION
We use collected information to:
Provide and operate the Notify System
Manage accounts and subscriptions
Facilitate scheduling, messaging, and workflows
Provide support and respond to enquiries
Improve system performance and functionality
Comply with legal obligations
3. CLIENT DATA OWNERSHIP
Clients retain ownership of all Client Data.
Notify processes Client Data only to:
operate and maintain the system
provide support
improve services
comply with legal requirements
4. DATA SHARING
We do not sell personal information.
We may share data with trusted third-party providers required to operate the system, including:
Hosting providers (e.g. AWS, Supabase)
Messaging providers (e.g. Twilio)
Email services (e.g. SendGrid)
Payment processors (e.g. Stripe)
These providers process data only as necessary to deliver services.
5. DATA STORAGE AND SECURITY
We take reasonable technical and organisational measures to protect data, including:
Secure cloud infrastructure
Access controls and authentication
Encryption where appropriate
However, no system can guarantee absolute security.
6. DATA RETENTION
Client Data is retained during the subscription period
After termination, data is retained for up to 180 days
Data may be permanently deleted after this period
7. ACCESS AND CORRECTION
You may request access to or correction of your personal information by contacting us.
Clients are responsible for managing and updating data within their accounts.
8. COOKIES AND TRACKING
We may use cookies and similar technologies to:
improve user experience
analyse usage
support system functionality
You may adjust browser settings to disable cookies where applicable.
9. INTERNATIONAL DATA TRANSFERS
Data may be stored or processed in locations outside Australia through our service providers.
By using Notify, you consent to such transfers.
10. THIRD-PARTY SERVICES
Notify integrates with third-party services.
We are not responsible for their privacy practices.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Updated versions will be made available via our website.